Mumbai: The RBI has put consumer empowerment through portable bank accounts and cross-border efficiency at the center of its Payments Vision 2028, signaling a new focus on improving user experience and reducing friction in money movement.While customers can freely open an account in any bank, savings accounts are considered ‘sticky’ due to the multiple standing instructions to send and receive funds to the specified account. To deal with this problem RBI has set up a payment switching service where all standing instructions are centralized. This centralized interface will allow customers to view and transfer all payment orders, both incoming and outgoing, reducing reliance on individual banks to make accounts portable.The main focus is on making cross-border payments faster, cheaper and more accessible. The central bank is planning a comprehensive review of the ecosystem to identify regulatory, operational and technical barriers, aligning domestic systems with global standards shaped by the G20.The proposed changes aim to lower entry barriers for companies, boost innovation and reduce delays in cross-border fund transfers, even as India signs agreements with other countries to connect domestic faster payment systems and enable CBDC acceptance.