CBSE increases counseling support after class 12 results, helpline continued till June 1
New Delhi: The Central Board of Secondary Education (CBSE) has expanded its psycho-social counseling and tele-support services for students, parents and schools after the announcement of Class XII board exam results 2026.The board said that students and parents can continue to seek guidance, clarification and assistance regarding results, evaluation and post-result concerns through the official support channels of CBSE. The move comes amid growing discussions over exam stress, result anxiety and post-assessment questions after the Class 12 pass percentage fell to 85.20% this year.Support services will continue till June 1CBSE had originally launched the first phase of its annual psycho-social counseling program on January 6, 2026, ahead of the board exams. The support initiative was scheduled to remain active until June 1.According to CBSE, counseling services were launched to help students deal with exam-related stress, emotional pressure and anxiety during the Class 10th and 12th examination cycle.The board said that services will be available for students and parents seeking emotional support or assistance regarding result-related concerns after the declaration of the board exam results.Toll-free helpline available 24 hoursAs part of the support mechanism, CBSE is continuing its 24×7 toll-free Interactive Voice Response System (IVRS) service through the number 1800-11-8004.Students can get guidance in both Hindi and English regarding stress management, preparation concerns, FAQs and important information related to CBSE.The board said the helpline has been designed to provide immediate assistance and accessible guidance to students struggling with exam pressure and post-result stress.Consultants available in India and abroadCBSE tele-counselling service is operational from 9:30 am to 5:30 pm on working days. Students and parents can interact directly with trained professionals, including principals, school counsellors, psychologists and special teachers attached to CBSE-affiliated schools.According to the board, 73 professionals are part of the counseling network. Of these, 61 counselors are based in India, while 12 are based in Nepal, Japan, Qatar, Oman and the United Arab Emirates.CBSE has also continued to provide digital resources related to stress management, emotional well-being and study planning through its official website. The board said the initiative is part of its ongoing efforts to provide “sensitivity and care” to students during the examination and post-result period.