New Delhi: The Education Ministry on Sunday said it has directed IIT Madras and IIT Kanpur to assist the Central Board of Secondary Education (CBSE) in resolving technical issues on the post-result service portal following widespread complaints from students and parents over irregularities in the revaluation process.According to the PIB press release, Union Education Minister Dharmendra Pradhan has asked to deploy a team of professors and technical experts from both the IITs to CBSE to ensure a smooth and reliable system. The statement said, “In view of the recent developments and concerns raised by students and parents regarding the CBSE Post-Result Services Portal, Union Education Minister Shri Dharmendra Pradhan has directed to deploy a team of professors and technical experts from Indian Institute of Technology Madras and Indian Institute of Technology, Kanpur to assist the Central Board of Secondary Education in ensuring ‘glitch-free revaluation process’.It said that this step has been taken after reports of technical challenges in the CBSE Post Examination Services portal.It further added that expert teams will focus on system upgrades and technical workflows including portal stability, server performance, authentication processes, user access systems and payment gateways. They will also check the overall IT infrastructure strength and assist in corrective measures.“Expert teams will implement focused technical improvements of systems and technical workflows and specifically check portal stability and server performance. The team will also check the robustness of the overall IT infrastructure and assist in taking corrective measures to ensure that login authentication/user access systems/payment gateways are accurate and in order.”It also reiterated that student welfare is a priority and all necessary corrective measures need to be taken on priority by CBSE to ensure a transparent, efficient and student-friendly system.The move comes amid growing concerns over the CBSE post-result service portal, with many Class 12 students complaining of repeated glitches, login failures and disruptions while accessing scanned answer sheets and applying for revaluation.Students and parents have also raised concerns over fluctuations in fees on the portal, with screenshots circulating online claiming huge variations in fees for obtaining answer sheets and revaluation services, with in some cases drastically changing within a matter of hours.CBSE has said that the website is facing heavy traffic and attempts at “unauthorized interference” causing disruption. The board has also extended the deadline to access scanned copies of answer sheets and apply for verification and revaluation.“The CBSE website has been experiencing unprecedented traffic for the past few days and has also faced several attempts at unauthorized interference, increasing the possibility of disruption,” the board said.The controversy has created widespread concern among students, many of whom are also preparing for competitive exams like JEE. NEET And CUET, amid ongoing uncertainty over the evaluation process.